About the client
- Ranked first in Chicago metro region and Illinois
- Ranked eighth in the nation, according to the U.S. News & World Report (2016–17)
- Honor Roll of America’s Best Hospitals ranks the client 13 out of 16 clinical specialties offered
Challenges faced
The client struggled with incident, problem management and resolution of automated systems. The IT department at the client’s end sought support in production app service maintenance and service level guarantees achievement.
The client reached out to Avancer for IAM managed services support as system and app administration services and enhancements were required to be conducted through trusted source, proper integration and delivery support.
Solutions proposed by Avancer
to this effect, Avancer got into the picture to provide support services for the following technologies, tools and capabilities:
- Oracle Identity Manager
- Oracle BI Publisher (reporting engine for OIM)
- Oracle Web Logic Environments & Connector Server
- Multiple People Soft Modules
- Multiple Active Directory Domains Management
- Active directory Password Synchronization
“Solution implementation and managed IAM support offered by Avancer”
Avancer extended an end-to-end implementation of solutions and management of the services delivery. The project was undertaken through a team of highly focused technical resources, providing support against 24×7 workflow-related processes.
The support steered through basic parameters of engagement, including:
- Management of communication between stakeholders and participants
- Preparation and review of monthly reports related to logs, accesses and identities
- Attend to Service-level Agreements (SLAs) based governance of identities and their access
Avancer offered resource support to the client, including service level manager and technical resources. The service manager became the escalation point for all IAM related glitches, monthly reporting and reporting issues with Avancer’s team.
The engagement was aimed at creating IT systems to accelerate engagement of business, technology and operations (work-flows). The focus was not just on service delivery but also on training client’s resources and knowledge sharing for creating a self-sustaining module.
Organizations often find themselves in dead-end when it comes to integrating identity and access technology because of lack of extensive know-how. IAM program adds business value by reducing the cost of IT systems’ management, and thus highly specialized know-how and support has to be provided to enable efficient IAM infrastructure.
In a healthcare organization, compliance to regulation for securing identity of users, information of patient health records and managing applications has to be in parallel with IT functions. IT security departments can bring managed support resource(s) to get equipped for future needs, become agile and scalable and overcome short-term hiring deficiencies.
The technical edge offered by Avancer’s resources continually assists client in guiding towards best practices. The client has been able to clear and demonstrable value in the services through multiple engagements with Avancer.